Our Finance team has compiled a list of the answers to our most frequently asked questions. Hope this helps!

Where can I find the bank details?

You can locate the bank details at the bottom of the invoice, or in the list below.

How to obtain a bank confirmation letter?

Bank confirmation letters can be found here for each currency.

Why are the bank details connected to another country than Sweden?

Our bank (Revolut) which is for international transfers mainly, is based in Lithuania and not in Sweden. Therefore, please add Lithuania as a country when making the payment. You can find the bank details above, under Bank details (international transfers)

Usual suspects when the bank details don’t work

I need a tax certificate of residency

Tax certificates of residency can be found here for each currency.

Where can I find information on the company's financial position?

You can find our financial statements here.

How to obtain a W-9 / W-8 form?

The W-9 form is for US companies only. Since we are a Swedish company, we usually send a W-8 form. The W-8 form establishes that the person is a foreign individual and owner of said business. The W-8BEN is called the certificate of foreign status which you can find here.

What is the reason for the increased price on my renewal invoice?

There could be a few possible reasons for the price increase on your renewal invoice. Firstly, there may have been a discount applied to your first subscription year which is no longer applicable on the renewal. Alternatively, the renewal price may have been increased due to the growth and expansion of the company.

If you have any further questions or concerns regarding the price increase, please contact your account manager for more information and clarification. If you don’t have an account manager, please contact AR@teamtailor.com for assistance.

Notifications for past due payments 🔔

1. The first email reminder (+2 days due ) will be sent 2 days after the due date to the primary billing contacts.

2. The second email reminder (+ 9 days due ) will be sent 7 days after the first reminder to the primary billing contacts, account manager & admin if we have not received any payment or response. The account admin & manager will also see the pop-up pink banner warning on the Teamtailor account.

3. Suspension warning (+23 days due): If we have not received any payment or response, an email is sent to all billing contacts, the account manager, and admin with a warning that the account will be put on no access if we don’t receive payment or update.

4. No access (+30 days due): Access to your Teamtailor account is disabled until we receive the payment or proof of payment.

Why do I receive in-app reminders/the pink banner appear even though the invoice has been paid?

Usually, it’s because your user email to the account is also an admin, or a user on another company account that has an unpaid invoice.

How can I find the unpaid invoice?

The invoice should have been sent to the invoice email that you’ve provided us. If you can’t find the invoice, please contact AR@teamtailor.com for assistance.

I want to move our subscription to a different entity

To move the subscription to a different entity you would need to update your current contract. Please contract to your account manager with the following details:

If you don’t have an account manager, please contact AR@teamtailor.com for assistance.

Why am I unable to access my account?

It’s usually because there’s an unpaid invoice to your account. Please check your invoice email for more information.

How do I cancel my subscription?

To cancel your Teamtailor account, please reach out to your account manager with the following details:

If you don’t have an account manager, please contact AR@teamtailor.com for assistance.

How do I update my billing information?

To update billing information, please contact AR@teamtailor.com for assistance.

What are Teamtailor's standard payment terms?

The payment terms are 30 days for the Teamtailor subscription fee and 15 days for Promote invoices.

What are the payment methods?

Bank transfers: We prefer to receive all payments through international bank transfers to our bank account. We have cash depots in various currencies with Revolut, and for customers in Sweden, we use our bank account with Danske Bank.

Credit card: While we do accept payment by credit card, we primarily offer this option to customers in the US, New Zealand, and Australia, as they may not be as familiar with international bank transfers. If a customer would like to pay by credit card, please check with our accounts receivable team first to confirm that it is an available option.

Please note that we do not accept payment through checks or third-party apps like Bill.com, Paypal, etc.

How will my invoice be delivered?

Invoices are delivered primarily via email. Please make sure to notify AR@teamtailor.com if you would like to update the invoicing email.

There’s also an option for e-invoice. If you would like to receive invoices this way please notify your account manager or AR@teamtailor.com

Why does the invoice contain VAT?

If you are a customer registered within the EU and would like to be invoiced without VAT, you will need to provide a valid VAT number according to EU regulations. A VAT (Value-Added Tax) number is a unique identification number assigned to businesses in the European Union for tax purposes.

Please contact AR@teamtailor.com if you have a valid VAT number.

What is the invoice for?

We have two different types of invoices:

If you can’t find the answer to your question here, please contact us at AR@teamtailor.com. You should receive a response within approximately 24 hours.