Login using Teamtailor credentials
Forgot your password.
Forgot your password.
To reset your password, click here.
After that, please try to login again here for EU region,
or here for US (NA stack).
I'm not receiving the email to reset my password.
I'm not receiving the email to reset my password.
If you have tried to reset your password but still haven't received an email you likely don't have any Teamtailor login credentials.
Then, please check the following:
You have not accepted the invitation to Teamtailor.
Please check your email for the invitation email and click on the link called
Accept Invitation.
You might not have been added as a user.
If you are trying to use Teamtailor for the first time and you are unsure, reach out to your company admin and ask them to double-check if you have been added as a user.You are trying to reset your password using the wrong email.
The email address to log in is also used for email notifications. Please double-check if you have received any email notifications from Teamtailor in your inbox or try using an alternative email address.
Is your company using SSO?
Go to your career site and scroll down to the bottom of the page.
Do you see an option to sign in with SSO? If yes, the company uses SSO, and your login credentials are not stored in Teamtailor which is why you are not receiving the email to reset your password.
If you still don't receive the email, please contact the support.
You can reach us at support@teamtailor.com or the chat bubble in the bottom right corner.
Sorry, you made too many attempts within a specific time frame. Please try again later.
Sorry, you made too many attempts within a specific time frame. Please try again later.
If you receive this message you have made 10 unsuccessful attempts to login within the time frame of two minutes. For safety reasons, you will now have to wait 30 minutes before you can try to sign in again.
In the meantime, we recommend that you reset your password to be able to sign in again after the time has passed.
To reset your password, click here.
Note that we are unable to remove this block.
Email - Account Locked.
Email - Account Locked.
You have made five unsuccessful login attempts using your login email address. To unlock your account click Unlock Account in the email that was sent to you. You will then see a message saying Something went wrong, but don’t worry - you can now close the tab and try to log in again.
But before you do that, we recommend that you reset your password to be able to sign in again.
To do that, click here.
If you are still not able to sign in, please contact the support.
You can reach us at support@teamtailor.com or the chat bubble in the bottom right corner.
This email is already used.
This email is already used.
This message can appear when trying to accept an invitation to a company when the email is already connected to another company account.
To fix this clear the cache and try again, or accept the invitation from another browser.
Login using SSO
SSO is not set up for this company.
SSO is not set up for this company.
If you receive this error message your SSO configuration is missing SSO auto-join domains. You will still be able to sign in through your specific SSO login link. You can find this by going to your career site and adding /sso_login at the end of the URL.
It should look like this: careersiteurl.com/sso_login.
Note that you will only need to use this specific link the first time you sign in.
If you wish to add your SSO auto-join domains, ask a Company admin to reach out to the support and we will be able to add them for you. You can reach us at support@teamtailor.com or the chat bubble in the bottom right corner.
Unable to sign in after receiving access to multiple accounts.
Unable to sign in after receiving access to multiple accounts.
When having access to multiple accounts in Teamtailor, you will not be able to sign in using SSO unless the accounts are part of the same Group SSO configuration.
To be able to access both your accounts you will need to be excluded from the company SSO.
A company admin can do this by following these steps:
Go to the company settings located under the company name in the top right corner.
Click on the Security tab and then click on SSO.
Scroll down until you see a field called Exclude users. Type in the name of the user, and voila.
If the user doesn't have Teamtailor credentials set up for the company yet, please reach out to our support. You can reach us at support@teamtailor.com or the chat bubble in the bottom right corner.
You need to sign in with your company account.
You need to sign in with your company account.
You likely have multiple accounts, something that isn't possible when signing in with SSO (unless the companies are within the same group SSO configuration).
To be able to access both your accounts you will need to be excluded from the company SSO.
A company admin can do this by following these steps:
Go to the company settings located under the company name in the top right corner.
Click on the Security tab and then click on SSO.
Scroll down until you see a field called Exclude users. Type in the name of the user, and voila.
If the user doesn't have Teamtailor credentials set up for the company yet, please reach out to our support. You can reach us at support@teamtailor.com or the chat bubble in the bottom right corner.
User account 'Email address' from identity provider does not exist in tenant 'Company name' and cannot access the application.
User account 'Email address' from identity provider does not exist in tenant 'Company name' and cannot access the application.
Your user/email has not been added to the SSO configuration outside Teamtailor. To fix this, please reach out to your IT department or the person responsible for the SSO setup and ask them to add the email.