In this article, you’ll find common login scenarios and guidance on how to resolve them. If you need further help, you can always reach out to our Support team!
Teamtailor processes and stores data in two regions: Europe (Ireland) and North America (Oregon). You can learn more here.
Your account is linked to a specific region based on your company’s location, which must be selected when logging in. If you’re unsure which region your account belongs to, please contact a Company Admin in your Teamtailor account.
Log in using Teamtailor credentials
I'm not receiving the email to reset my password
I'm not receiving the email to reset my password
If you’ve tried resetting your password but haven’t received an email, it may be due to one of the following reasons:
You have not accepted the invitation to Teamtailor.
Please check your invitation email to Teamtailor and click the
Create account button added there.
You might not have been added as a user.
Reach out to a Company Admin at your company and ask them to double-check if you have been added as a user. This will most likely be someone in your HR or recruitment team internally.You are trying to reset your password using the wrong email.
The email address to log in is also used for email notifications. Please double-check if you have received any emails from Teamtailor in your inbox or tried using an alternative email address.
Is your company using SSO (Single-Sign On)?
Go to your career site, open the career menu, and click on Log in under the Employee section.
If your company is using SSO you will be directed to log in with your corporate credentials. This means that your login credentials are not stored in Teamtailor, which is why you are not receiving the email to reset your password.
"Sorry, you made too many attempts within a specific time frame. Please try again later."
"Sorry, you made too many attempts within a specific time frame. Please try again later."
If you receive this message, it means that you've made 10 unsuccessful attempts to log in with different emails within the time frame of one minute from your IP address. For safety reasons, you will now have to wait 30 minutes before you can try to log in again.
In the meantime, we recommend that you reset your password to be able to log in again after the time has passed. To reset your password, click here.
Note that the Support team is unable to remove this block.
"Account locked"
"Account locked"
Once you have made five unsuccessful login attempts using your login email address, your account will be locked. To unlock your account, click Unlock account in the email sent to you.
You may see a message saying "Something went wrong" but don’t worry, you can now close the tab and try to log in again. Before you do that, we recommend that you reset your password to be able to sign in again. To do that, click here.
"This email is already being used"
"This email is already being used"
This message can appear when trying to accept an invitation to a company when the email is already connected to another company account. To fix this, clear the cache and try again, or accept the invitation from another browser.
Log in using SSO
"SSO is not set up for this company"
"SSO is not set up for this company"
If you receive this error message, your SSO configuration is missing SSO auto-join domains. You will still be able to sign in through your specific SSO login link. You can find this by going to your career site and adding /sso_login at the end of the URL. It should look like this: careersiteurl.com/sso_login.
Note that you will only need to use this specific link the first time you sign in.
If you wish to add your SSO auto-join domains, ask a Company Admin to reach out to our Support team, and we will be able to add them for you.
Unable to sign in after receiving access to multiple accounts
Unable to sign in after receiving access to multiple accounts
When having access to multiple accounts in Teamtailor, you will not be able to sign in using SSO unless the accounts are part of the same Group SSO configuration.
To be able to access both your accounts, you will need to be excluded from the company SSO. A Company Admin can do this by following these steps:
Go to the company settings located under the company name in the top right corner.
Click on the Security tab and then click on SSO.
Scroll down until you see a field called Exclude users and type in the name of the user/s that should be excluded.
If the user doesn't have Teamtailor credentials set up for the company yet, please reach out to our Support team.
You need to sign in with your company account
You need to sign in with your company account
You most likely have multiple accounts, something that isn't possible when signing in with SSO (except if the companies are within the same group SSO configuration).
To be able to access both your accounts, you will need to be excluded from the company SSO. A Company Admin can do this by following these steps:
Go to the company settings located under the company name in the top right corner.
Click on the Security tab and then click on SSO.
Scroll down until you see a field called Exclude users and type in the name of the user/s that should be excluded.
If the user doesn't have Teamtailor credentials set up for the company yet, please reach out to our Support team.
"User account 'Email address' from identity provider does not exist in tenant 'Company name' and cannot access the application"
"User account 'Email address' from identity provider does not exist in tenant 'Company name' and cannot access the application"
Your user/email has not been added to the SSO configuration outside Teamtailor. To fix this, please reach out to your IT department or the person responsible for the SSO setup and ask them to add the email.