Sometimes a phone number can be invalid and not possible to send SMS messages to. If the phone number is invalid which result in that it’s not possible to communicate through SMS this will be indicated on the candidate profile under the messages tab. When selecting a candidate that have an invalid number the user will have the option to enter a new updated number.

Message couldn’t be delivered

A SMS message can on some rare cases not be delivered, if that’s the case it will appear a notice close to the message indicating this. 

The reason of why a message isn’t delivered could be of different reasons, like it can be seen as SPAM or marketing message if you for example send identical messages to multiple candidates, or contain more than the allowed 1600 characters. 

Contact support in the chat or via email for more help. 

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