How do I know if a message could not be delivered?
If there is a problem with delivering an email to a candidate, the error Could not deliver message will be displayed under the message on the candidate card under Messages.
How will I be notified?
If a message can't be delivered to a candidate, the sender of the message will receive notifications via email and within the platform under the bell notifications. The notifications contain a link to the candidate profile:
My message could not be delivered, what to do?
The first thing to check is if the email address on the candidate card is misspelled. If this is the case, you need to update the email address before it's possible to email the candidate again:
If the email looks correct but the message(s) still can't be delivered, reach out to us in the support team and we will help check the message(s) state.
Reasons for emails not being delivered
The support team can help you check why the emails can't be delivered, and advise which action could be taken.
Hard Bounce
A hard bounce means that we were unable to deliver the email to the recipient, also very likely that future emails will not arrive. This often occurs when the email address or even the domain itself is non-existent.
When an email hard bounces, the recipient is added to the Recipient filter, which stops us from sending emails to addresses where delivery is either unauthorized or unattainable.
If you have double-checked that the email is correctly spelled, our support team can help you remove the email address from the recipient filter, and try sending the messages again.
Complaint
This happens when the recipient (or their email provider) has marked Teamtailor as spam/unwanted, and therefore, emails are not being delivered. The recipient's email has been added to something called a Recipient filter, which stops us from sending emails that have been marked as unwanted by the recipient.
The Complaint mechanism is not always used as intended. We often see candidates unaware of the consequences of marking a sender as unwanted. If the sender and recipient agree that emails sent via Teamtailor are no longer unwanted, both parties should act.
Our support team can help you remove the recipient's email from the Recipient filter. To avoid this happening again, the candidate should also drag an ‘unwanted’ message to their inbox (signaling that the Complaint can be lifted).
As a candidate, you can ensure you always receive important emails sent via Teamtailor, by adding the sender's email address to your safe senders list. This will ensure they don’t accidentally get dropped into the junk folder.
Soft Bounce
Softbounce means that the email was not delivered for temporary reasons, or reasons unique to the message. For example, if the contents of the message were considered spam, the receiving server was unavailable for an extended period, or if the recipient's mailbox was full.
How do I know that my message was successfully delivered?
If no errors are indicated underneath the message, it has been sent successfully. Hovering over the time stamp, you'll see the exact date and time the message was sent.
