If you’d like to use your own domain, start by reading the instructions in this article. It provides all the information you need to get started.
If you'd like to use your Teamtailor career site as your main website, see further instructions here.
1. Decide the subdomain you wish to use
Start by selecting the domain you want to use for your career site. This could for eg. be careers.yourcompany.com or jobs.yourcompany.com, but remember only subdomains are supported.
Once you've decided, head to your DNS provider (where your domain settings are managed). Set up a CNAME record for your chosen subdomain and point it to the correct domain, which you can find in Settings → Content → Domain & SSL.
2. Prepare your DNS
Sign in to your account at your Domain host platform.
In your DNS provider, locate the page for updating your domain's DNS records. The page might be called something like DNS Management, Name Server Management, or Advanced Settings.
Add the CNAME record pointing to the exact address presented in the Teamtailor platform under Settings → Content → Domain & SSL*
Add the TXT record for our root domain with the extant content presented in the Teamtailor platform under Settings → Content → Domain & SSL*
Save your changes and wait until they take effect.
* Under the Prepare your DNS section you will see where to point your CNAME as well as your unique TXT record.
In this example, the value is ext.teamtailor.com. Make sure to use the one listed in your account. It might be ext.na.teamtailor.com if your Teamtailor account is added to our US server. More about regions for data processing here.
Also, note that ext does not represent ‘example’, you need to use the exact value presented.
3. Enter your domain in Teamtailor
When the CNAME setup is completed in your DNS provider, log in to Teamtailor and go to Settings → Content → Domain & SSL. Enter the chosen domain name and click Save to complete the setup of your own domain.
All custom domains are automatically secured with SSL. This will ensure all traffic is served over HTTPS providing a secure connection on your career site.
Note that after you’ve verified the domain there may be a slight delay before your career site is secured with SSL.
Troubleshooting
Could not validate domain
Make sure LetsEncrypt is allowed to generate a certificate for your domain. This is also something you set up at your DNS provider. If you don’t know how to add a CAA record, contact your DNS provider's support.
Add a CAA (Certification Authority Authorization) record to your DNS allowing letsencrypt.org to generate SSL certificates on your root domain. Make sure you have added a CAA record to your DNS with the following data:
0 issue "letsencrypt.org"
Use https://caatest.co.uk to verify that your CAA record is set up correctly. Once CAA is correct you can click the Try again button found on the page under Settings → Content → Domain & SSL.
All DNS providers don’t support CAA records, in that case, follow these two steps:
Contact your DNS provider and ask them to set up a CAA record for you.
Order and generate your own SSL certificate. Your DNS provider will probably be able to help you with that. After that, send it to us at support@teamtailor.com.
Once you have set up your custom domain, you will also be able to see location data in your career site analytics page.
CNAME lookup failed
The given CNAME pointed correctly to ext.teamtailor.com could not be found. Please check that it is correctly pointed to ext.teamtailor.com in your DNS settings at your web host and not something else. You can check what your CNAME is pointing to with a DNS record checker, like MXToolbox or Digwebinterface.
If you are not sure how to check and verify that, please contact your web host’s support for help.
TXT lookup failed
Please check that the TXT record has been added correctly. Make sure that the TXT has been added to the root domain yourcompany.com and not career.yourcompany.com.
The TXT value that needs to be added is found under TXT record Settings → Content → Domain & SSL.
