In your message Inbox, you see an overview of all ongoing conversations with your candidates, making it a great tool to make sure to stay updated on the relevant current communication!
How the Inbox works
To access your inbox, select the paper plane icon located at the very top of the page, roughly halfway between the center and the right corner. This action opens the inbox on the left side of the screen, displaying your ongoing conversations with candidates.
Understanding your Inbox views
Your inbox is organized into two main views:
My messages
This view shows all the conversations you’ve actively participated in. It includes conversations where you have written to the candidate or that has been assigned to you.
☝️ Note: Conversations will appear under My Messages for any user who has been active in them at some point.
Team messages
Team messages lists ongoing conversations with candidates that you have been invited to view. It’s a useful way to follow conversations your colleagues are having. Conversations appear here if they belong to a team you are part of or if you’ve been specifically added to them.
Let’s explore what it means for a conversation to belong to a team:
If a message is within a job context, the conversation will appear under Team messages for the entire hiring team.
If a message is in the global context, it appears under Team messages for members of any related Teams.
Conversation statuses
When you’ve opened your Inbox, and are viewing one of the mentioned views, you can choose exactly what type of conversation you want to view. This will for sure help you to keep organized! Let’s take a closer look, and keep in mind that these filters are on the specific view you’re looking at.
All | lists all the active conversations |
Unread | lists all conversation that has not been read yet |
Unanswered | lists all conversations that you have read but have yet to answer |
Archived | lists all archived* conversations |
*an archived conversation is any conversation that you have manually archived (or “closed”). However, if a candidate were to answer in an archived thread, it will pop back into action.
💡 Archive the conversations that are managed! This is a great way to ensure that your open conversations are the ones that are active and requires your attention.
The conversation overview
Now, let’s jump into the details of a specific conversation! First, you click the message to open the thread. This will look something like this:
Here, you can write your reply to the candidate, as well as see the incoming messages. As always, your and your team’s emails are pink and the candidates are light gray.
In the conversations view, you have a bunch of actions to take (besides the given: answer the message). Look at the top right of the window, and this is what you can do:
Schedule a meeting with the candidate, using the calendar feature
Open the candidate's full profile
Archive the conversation when it’s been handled
Open additional options, which include:
Mark as unread: this marks the conversation as unread
Reassign: reassign ownership of the conversation to another user. This means the message will move from your My Inbox view over to your colleagues and they will be notified when the candidate answers
Add users: If you want a user to be a part of this conversation, you can include them here. This means they will see the conversation under Team messages (Note! You can only add users that have access to the candidate)
Who can view the conversation?
When viewing a conversation, you might wonder who will be able to see the messages sent. This is easily answered: every user you can see listed above the message will see it. These are the users who have been in dialogue with the candidate or have been added to the conversation.
