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Candidate chat – talk to your career site visitors
Candidate chat – talk to your career site visitors

How does the Candidate Chat work and why should we activate it?

Suzan avatar
Written by Suzan
Updated over a week ago

The Candidate chat is a great way to start talking to your candidates effortlessly and instantly. Make sure you're available for those dream candidates and don't risk losing them between your job ad and their application.

A Company Admin user needs to activate this feature in the Add-on feature center to get started

How does it work? 

The Candidate chat is shown as a small circle widget at the bottom right corner of every page. You can also add a pop-up message accompanied by a gentle sound for the site visitor, to increase the chat's visibility and the number of responses.  

Set it up

Once this feature has been activated in the Add-on feature center head over to Settings → Recruitment → Candidate chat where you can enable the chat.

The Candidate Chat is available as: 

  • A general chat for your career site that will show up on all pages (you always have the option to deactivate it for specific job ads). This can be set up under Settings → Content / Career site → Candidate chat. 

  • A chat is activated for a specific job ad. You can activate the chat for a specific job, and customize the message and contact person for this chat under the step Candidate chat in the job editing mode.

Notifications

When the visitor responds to your chat, you will be notified via email if you have activated the notification New messages from leads. The message will also be displayed under Messages which you can access in the top right corner of your Teamtailor dashboard.

The notifications are as follows: 

  • A candidate writes in the chat on your career site: All admins will be notified

  • A candidate writes in a specific job ad: The sender of the message + the hiring team will be notified. 

When a visitor has written in the chat, a candidate profile will be created in your candidate bank as a Lead. Communicate with your lead by clicking a notification or opening the conversation under Messages or on the candidate card.

If you miss the conversation, don't worry - the chat operator asks the visitor to leave their email so you can get back to them in your own time. 

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