We believe in effective communication and even more in efficient recruitment. This is why we made it possible for you to SMS with your candidates!

Once this feature is enabled, go to Settings → Company → SMS. Here, you click Get started.

To set up SMS, you need to activate a number first. This process is completed in a 2-steps.

Select the country you to send your text messages from.
​If your country is not supported you can select the United Kingdom instead.

Add the address you want the number to be associated with. Please ensure you add a street number to the address.

When you've added all the info and pressed Save, you're good to go! 

The number you activate can be used by all users at your account, to send and receive SMS to and from your candidates. This number can't be changed.

By the way, as a little treat, we give you the first 100 credits for free 💝

To send an SMS to a candidate, go to the candidate's profile and navigate to Messages in the action bar. Here select the phone icon to switch to sending an SMS message. The message will be sent to the phone number added on the candidate card.

As you send your SMS, the message will turn green, making it easy to separate them from the pink messages sent as emails. When a candidate replies, you'll receive a notification same as when you communicate via emails and the candidate chat. 

An SMS can contain up to 1600 characters in total. However, one credit is equal to 160 characters which means that if your message contains more characters, you will be charged more credits. Before sending the SMS you will see the number of credits that will used for the message stated in the message box like so:

Please note that emojis count as more characters than letters/numbers. If you include emojis in your message, you might be charged more. You can learn more about this here.

You will pay for both outgoing and incoming texts. You’re charged 1 credit both for an incoming and an outgoing SMS. How one SMS is calculated depends on the number/type of characters, and other factors such as what country you text, and how many the SMS is sent to. Get familiar with the specifics here!

Add credits to send and receive SMS messages to and from your candidates. Choose a package with the number of credits you want and click Purchase.

You can always find your current credit balance by navigating to Settings → General → SMS. When it comes to refilling your SMS credits you can do this manually or automatically. When you’ve run out of credits, you will no longer be able to send outgoing text messages to your candidates.

To add more credits, simply click the Add more credits button right next to your credit balance and follow the purchase flow.

This option means your credit balance will be automatically renewed once reaching a certain balance. Learn more about automatic credit renewal here.

💡 If you’ve messaged a candidate and your credit balance is down at 0, you will still be able to receive the texts from your candidates. You will then be put at a minus credit balance. Next time you refill your credits, you will repay the negative credits.

In-app purchases (such as SMS credits) are purchased using the credit card you’ve added to your billing information. You find the settings for your billing under Settings → Company → Billing, where you can also edit your credit card information.

Psst! If you’re seeing a prompt that says We have changed payment provider for SMS credits, this means you have yet to add your credit card information to your billing settings.