Message templates help you save time while also making it easier for your users to follow internal communication guidelines. This is also where you define the default communication that sets the general tone for your interactions with your candidates.
Create a Message template
To create a message template, head to Settings → Templates → Messages. This is where you can see and edit your Message templates, as well as create new ones. Please note that only Recruitment Admins and Company Admins can access these settings.
To create a new Message template, click on the pink + button in the top right-hand corner and start composing your template. By clicking on an already existing template, you will be able to edit it.
Default templates
You can set a template as the default in different scenarios connected to the candidate journey:
Option | Description | Visuals |
Reply | This message will be the default "Thank you for your application" email sent to candidates after they submit their application.
You can edit this message in the Responses section when creating or editing a job. |
|
Reject | This will be the default message sent as an email to candidates when rejecting their job application.
When using the "Reject" option, you'll also be able to edit this message if needed. |
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Reject reasons | This will be the default message sent as an email to candidates when rejecting their job application based on one or several reject reasons selected.
When using the "Reject" option, you'll also be able to edit this message if needed. |
|
Welcome to connect | This message is sent as an email to candidates who Connect with your company. |
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The default templates will be marked with tags in the overview:
Use a Message template
When messaging candidates, you'll find the option to use a message template at the bottom:
Want to ensure message templates are accessed by the relevant people?
Learn more about structured assets here.